Privacy & Cookie Policy

Hotel Ciudad Real values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose data.  

The personal contact and heritage data ("The Data") requested are treated by SERVICIOS TURISTICOS JOVEL S.A. de C.V. (The Responsible) at Plaza 31 de Marzo No. 10, Colonia Centro, San Cristóbal de Las Casas, C.P. 29200, Chiapas; to provide you the service requested, to contact you to respond to your offer or provide your lodging needs and to sale you food and beverages; for compatible purposes mentioned in the Privacy Notice and it will be considered offer, "The Data" will be used to fulfill the obligations arising from this legal relationship. 
"The Data" will be treated in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other regulations issued by authorities in the field. Data confidentiality is guaranteed and the same are protected by security administrative measures, technical and physical safeguards to prevent damage, loss, alteration, destruction, use, access or improper disclosure. Only authorized persons have access to "The Data". 
You can exercise your rights of access, rectification, cancellation and opposition to the treatment of "The Data" by submitting your request via E-mail

This Privacy Statement describes the privacy practices of Hotel Ciudad Real Palenque for data that we collect:   

  • through this website operated by us from which you are accessing this Privacy Statement   
  • through the software applications made available by us for use on or through computers and mobile devices (the “Apps”)   
  • through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”)
  • through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us   
  • when you visit or stay as a guest at one of our properties, or through other offline interactions   

Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the “Online Services” and, together with offline channels, the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Statement.